What happens after you submit a claim
You clicked submit. Here's what's happening on our side.
Typical timeline
Today claims verify by email-domain confirmation. After you click the link in the email we send to your venue's booking address, the claim is approved.
If your venue uses a generic email (Gmail, Yahoo) or the booking email isn't current, email hello@mintoor.com with venue name + your role and we'll handle it manually.
What we check
- Claim form is complete
- The verification link was clicked from the venue's booking email
- No competing active claim on the same venue
What you see while waiting
Your venue's Mintoor page shows a "Claim pending" state (visible only to you). Others still see the venue as unclaimed.
Common reasons a claim doesn't go through
- The booking email on file is out of date — email us with the correct address
- The verification link expired before being clicked — request a new one
- Two people from the same venue are both claiming — we resolve by talking to both
Coming soon
- Formal SLA on review time and rejection-reason emails sent automatically
- LinkedIn and phone verification methods
Notifications
Approved: email from hello@mintoor.com with a one-click login link to your venue dashboard.
After approval
- You're auto-logged in to the venue dashboard
- Start by verifying and updating any wrong info
- Configure your venue's availability and blackout dates
- Set preferences for genre tags and capacity