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Reporting an abusive message

If someone on Mintoor crosses a line, here's how to flag it and what happens next.

When you'd use this​

You received a message that's harassing, threatening, defamatory, spam, or otherwise violates Mintoor's acceptable use policy.

Steps​

  1. Open the thread containing the message.
  2. Long-press (mobile) or right-click (desktop) the message in question.
  3. Pick Report message.
  4. Select the reason: Harassment / Threats / Spam / Impersonation / Other.
  5. Optionally add context (1-2 sentences).
  6. Submit.

Mintoor's trust & safety team receives the flag immediately. You'll see a confirmation toast and an internal case number.

What happens next​

  • Within 4 hours: a human on the Mintoor team reviews the flag. Initial triage.
  • Within 24 hours: we respond to you via email with what we found and the action we took (if any). Possible actions:
    • Warning to the sender
    • Temporary suspension of their account
    • Permanent ban
    • Forwarded to law enforcement (if we're legally required)
    • No action (if the message doesn't violate policy — we'll explain why)

What's actionable​

  • Direct harassment, slurs, sustained hostility
  • Threats of violence or harm
  • Doxxing (sharing personal info without consent)
  • Spam / unsolicited commercial outreach
  • Impersonation of a real person or entity
  • Sharing of sexual content without consent
  • Content depicting minors in any sexual or exploitative context (zero tolerance; always escalated to authorities)

What's NOT actionable​

  • Disagreements, rude responses, unpleasant tone (not our job to referee politeness)
  • Business disputes (wrong guarantee, late payout, cancelled gig) — these are contract issues, email hello@mintoor.com for guidance
  • Old messages you now regret sending (to or from you)

Blocking someone​

Independent of reporting, you can block any Mintoor user:

  • Thread menu → Block sender.
  • Blocked users can no longer message you or see your profile in search.
  • Blocking is one-way; they don't get notified.
  • You can unblock anytime via Settings → Privacy → Blocked users.

If you're in immediate danger​

If someone is threatening your physical safety, contact local law enforcement first. Then report to us — we'll cooperate with law enforcement requests and preserve the relevant messages.

US: 911. UK: 999. EU: 112. Other: your country's emergency number.

Still stuck?​

  • Reported but haven't heard back in 48 hours? Email hello@mintoor.com with your case number.
  • The reported user is contacting you from a new account? Let us know — evasion of bans is itself a violation and triggers a deeper investigation.