Reporting an issue during the tour
Something's wrong. Here's how to flag it so the right person fixes it.
When to use
Any on-tour problem:
- Venue info is wrong (wrong load-in time, wrong address)
- Missing information (no lodging address, no contact for tomorrow)
- Something broke (flat tire, gear issue, missed flight)
- Interpersonal (harassment, unsafe conditions)
- Administrative (didn't get paid, wrong deal terms)
How to report
From any road-sheet screen, tap the flag icon (top-right) or Report issue.
Pick category:
- Venue data wrong
- Missing information
- Travel/logistics problem
- Gear/equipment
- Safety concern
- Payment/settlement issue
- Other
Add description + photo if relevant.
Submit.
Who gets notified
Depends on category:
- Venue data wrong → TM + Owner (Mintoor admin notified via our side too)
- Missing information → TM primarily
- Safety concern → Owner immediately, escalated if serious
- Payment issue → Owner + TM; also logged to venue record
- Other → TM
Urgent safety or health: also call 911 / local emergency services, don't rely on Mintoor alone.
Response time
- High urgency (safety, broken vehicle): TM should respond within 15 min during tour days
- Medium urgency (info gaps): within 2 hours during daylight
- Low urgency (data corrections): overnight or next-day
If you don't get a response within a reasonable window and it's urgent, call the TM directly (contact in Today's show screen).
Tracking issues
Once submitted, the issue has a status:
- Open — just reported, nobody's acted
- In progress — someone (TM, Owner, Mintoor) is working on it
- Resolved — fixed; you can confirm or re-open
After the tour
Resolved issues feed post-tour retrospectives. If the Owner does a post-tour review, issues are part of the record. Helps improve future tours.
Still stuck?
- Issue reported but nobody responding. Escalate via direct phone to TM / Owner. Mintoor is asynchronous — doesn't replace real-time comms for urgent matters.