Requesting a refund
How refunds work at Mintoor, when you're eligible, and how to request one.
When you'd use this
You were charged and you believe it shouldn't have happened, or you want to ask for a refund on a prepaid period you won't use.
Our policy, plain English
- Trials: no charge during the 14-day trial period, so no refund needed. If you were billed at trial-end and didn't mean to convert, contact us within 7 days and we'll refund.
- Monthly subscriptions: we don't auto-refund mid-month because cancellation already preserves full access until the end of the current period. If you have a legitimate reason (duplicate charge, accidental upgrade, system error), email us and we'll refund.
- Annual subscriptions: we offer prorated refunds for the unused remainder within 30 days of purchase or annual renewal, no questions asked. After 30 days, case-by-case — we generally refund unused months if you're canceling due to a genuine business change (ending a band, career switch).
- Downgrades: when downgrading from annual → monthly or from a higher tier, we issue a credit (applied to your next invoice) for the unused portion rather than a direct refund. If you prefer a cash refund, ask and we'll do it.
How to request
Email hello@mintoor.com with:
- Your account email (the one Mintoor bills)
- The invoice number (you'll find it in Subscription → Manage billing → Invoice history)
- Why you're asking
We respond within one business day. Approved refunds process to the original payment method within 5–10 business days (Stripe's timing).
What we won't refund
- Charges from more than 12 months ago
- Charges where you had active paid usage (tours sent, gigs logged, venues contacted) during the period
- Chargeback-after-the-fact requests where you already disputed with your bank — disputes override our refund flow; once it's with your bank, we can't reverse it on our side
Chargebacks
If you file a chargeback with your bank/card company without contacting us first, we'll respond with documentation and flag your account. If the chargeback is clearly in your favor (fraud, duplicate charge, system error on our end), we won't contest. If it's a cancellation-after-usage case that should have been handled by refund, we typically contest.
Before charging back, please email us first. It's faster, simpler, and you'll almost always get the refund you asked for without involving your bank.
Still stuck?
- Charge you don't recognize? It might be under "MINTOOR" or "STRIPE * MINTOOR" on your statement. If you still don't recognize it, email hello@mintoor.com and we'll look up the account.
- Refund approved but not showing in bank? Stripe refunds can take 5–10 business days. Still missing after 10 business days? Email us and we'll trace it with Stripe.