Skip to main content

Mintoor is slow or unresponsive

Pages loading slowly or not at all. Let's figure out where the bottleneck is.

When you'd use this​

Mintoor is taking forever or timing out.

Check these in order​

1. Is it just you?​

Open mintoor.com on a different device or in a private/incognito window. Still slow? It's probably on our side (see step 5). Fine on the other device? Something device-specific is going on.

2. Check your network​

  • Run a quick speed test at fast.com. You need at least 5 Mbps for comfortable Mintoor use.
  • If you're on Wi-Fi, try cellular or vice versa.
  • If you're on venue Wi-Fi at a house show, it may be saturated by other devices — tether to your phone instead.

3. Try a different browser​

Occasionally browser extensions (ad blockers, privacy plugins, password managers) interfere with Mintoor. Try:

  • A private/incognito window (disables most extensions).
  • A different browser (Chrome → Safari, or vice versa).

If the incognito window fixes it, one of your extensions is the culprit. Disable them one at a time to find which.

4. Hard refresh​

Sometimes an old version of Mintoor is cached in your browser and causes weird behavior.

  • Mac: Cmd+Shift+R to force-refresh.
  • Windows/Linux: Ctrl+Shift+R.
  • iOS/Android (mobile web): Close the tab, reopen.

5. Check the Mintoor status page​

Visit status.mintoor.com. If we're aware of a slowdown, it's posted there with an ETA on resolution.

6. Operations that are just slow​

Some things genuinely take a few seconds:

  • Running the Router on a new tour — 15–45 seconds. Not a bug.
  • Exporting a year's worth of budget data — 10–20 seconds.
  • Loading a long venue list — a few seconds on first open, quicker after.

If it's one of those and it finishes, not a bug.

Reporting slowness​

If you've tried the above and it's consistently slow:

  1. Open your browser's developer tools → Network tab.
  2. Reload the page and note which requests are slow.
  3. Screenshot the Network tab.
  4. Email hello@mintoor.com with the screenshot, your browser, and your rough location. It helps us trace the bottleneck.

Known performance notes​

  • First load after we ship an update is a bit slower than normal — usually back to full speed within a minute.
  • First Router run on a new tour is slower than subsequent runs on the same tour.
  • Venue search pages through results as you scroll — loading everything at once isn't supported.

Still stuck?​

If the app is consistently slow for regular operations (not the Router, not exports), that's a real problem and we want to hear about it. Email hello@mintoor.com with details.