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Outage and status updates

When Mintoor is down or degraded, here's how we keep you in the loop.

How we communicate outages today​

A dedicated public status page is on the roadmap. For now, we communicate any outages or degraded service by:

  • Email — to all active accounts when there's a system-wide issue
  • Help center — we'll publish an update on help.mintoor.com if an issue runs more than a few minutes

What counts as an outage worth telling you about​

  • Any outage — feature fully unavailable for more than 5 minutes
  • Degraded performance — slow load times for more than 15 minutes across the app
  • Partial feature failure — e.g., inquiries not delivering but login working
  • Planned maintenance — communicated ahead of time

What to do during an issue​

  1. Try a hard refresh (Cmd-Shift-R / Ctrl-Shift-R) to rule out a cache problem on your end.
  2. Check your email for any update from us.
  3. If urgent (you're trying to send a day-of inquiry for a show tonight), email hello@mintoor.com and we'll work around it.

After an incident​

For anything that lasts more than 30 minutes or affects billing, we'll send a follow-up email with what happened, why, and what we're changing to prevent it.

Feedback loop​

If you're seeing something that feels systemic, tell us. Email hello@mintoor.com with the symptoms — we'd rather hear "is this down?" from you than miss an issue.