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Inquiry statuses explained

Every inquiry has a status. Here's what each one means and what your next move is.

When you'd use this​

You're looking at your Inquiries inbox and wondering why one says "Opened" and another says "Bounced" and what the difference is between "Delivered" and "Replied."

The full status list​

Pending​

Mintoor is about to send. You've composed the inquiry but haven't hit Send (or you're using Draft mode and haven't reviewed yet).

Your action: send it, or delete if you changed your mind.

Queued​

Submitted but not yet dispatched. Usually clears within 60 seconds.

Your action: wait. Inquiries can queue briefly during high-volume sends (rate limiting protects your sender reputation).

Sent​

We handed the email to our SMTP gateway. Nothing is broken.

Your action: none. Check back for "Delivered" within a minute.

Delivered​

The venue's mail server accepted the message. It's in their inbox (or spam — but accepted).

Your action: wait for "Opened" or a reply.

Opened​

The venue opened the email (tracking pixel fired). We know they saw it.

Your action: patience. "Opened" doesn't mean "replied" — some bookers open every inquiry to triage, then reply later.

Replied​

The venue sent a reply. It's in your inquiries inbox, ready for you to respond.

Your action: open it, read, respond.

Declined​

The venue explicitly said no (marked decline in their Mintoor inbox if they're claimed, or sent a rejection reply we parsed).

Your action: log the decline, move on. Don't re-pitch the same date.

Bounced​

The email was rejected by the venue's mail server. Either the address is bad, or their server blocked us.

Your action: find a better email. See I'm not receiving email notifications for diagnostics. The venue's booker_email may need updating via a claim.

Expired​

You set an auto-expiry on the inquiry (e.g., "if no reply in 14 days, mark expired"). The time ran out.

Your action: follow up manually or let it lapse.

Unsubscribed​

The venue opted out of Mintoor outbound email. We'll never send them an inquiry again automatically.

Your action: contact them directly via their venue website if you really want to work with them.

How to see status​

  • Inquiry list view: status column.
  • Individual inquiry: status chip at the top.
  • Filter by status: Inquiries inbox → filter → pick one or more statuses.

Statuses that change automatically​

  • Sent → Delivered → Opened → (Replied or Expired) — fully automatic based on SMTP and tracking pixels.
  • Bounced — automatic on hard bounce.
  • Expired — automatic at your set threshold.

Statuses that change manually​

  • Declined — you mark this yourself if you get a verbal no.
  • Archived — hide from main view. Doesn't delete; still searchable.

Still stuck?​

  • Inquiry stuck in "Queued" for hours? Email us with the inquiry ID.
  • "Opened" but crickets for a week? Follow up. Most venues take 1–3 weeks to respond; don't take silence as declination before 2 weeks.